Payment Methods
● Credit Card
We accept Visa, Mastercard, AE (American Express) and Union Pay (cards starting with 62). When you choose online payment, the transaction process is protected by SSL encryption to safeguard your personal information.
● PayMe from HSBC
Please contact us after placing the order.
● AlipayHK
Please contact us after placing the order.
● Bank Transfer
Please contact us after placing the order.
Shipping Method.
After the forwarder dispatches your order, a Dispatch Notification email will be sent to you on their behalf. The majority of our orders are typically delivered within 1 to 2 business days following confirmation of payment. You should anticipate receiving this email within 2 to 4 business days of placing your order. This email will include shipment specifics along with a tracking number and corresponding link for your convenience in tracking the order.
Home Delivery Standard.
Shipping to Hong Kong:
Delivery fee of order amount less than HK$500 will be HK$45;
Order amount HK$500 or above is free delivery.
Shipping to Macau:
Delivery fee of order amount less than HK$800 will be HK$100;
Order amount HK$800 or above is free delivery.
Standard Delivery Time:
2-5 working days after shipment confirmation.
Home Delivery Courier
SF Network Details
Self-pickup services from EF lockers and SF stores are presently accessible. To avail of this service, kindly select the code for your nearest EF locker or SF store and provide your mobile number to receive pickup notifications. For further details, please visit the official SF Express website below to obtain the website address and contact number.
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
International Shipments:
We are happy to ship your order to over 190 countries and regions* around the world.
Once we have received your payment, your order will be dispatched as soon as possible and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
Return Description.
We do not accept returns or offer refund for any completed orders.
Unable to Deliver.
Unable to deliver orders: On occasion, orders are returned to us due to reasons such as an incorrect address, a PO Box or hotel address, unsuccessful delivery attempts, refusal to pay tax or provide ID copy, inability to make import declarations, or rejection of the parcel by the recipient. When a delivery agent returns an undeliverable package to us, we process a refund after deducting the original shipping fee, handling fee, and 15% of the product value as a restocking fee. (For undeliverable returns, a restocking fee of HK$25 will be subtracted from your refund.) Refund Timeline: Refunds will be processed within 14 working days upon the item's return to luseg-beauty.com.